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Sweat

UX and Design Manager

2017 – 2019 · Adelaide, SA · Fitness App

From Sweaty Design to Sweating in Style!

40% Churn reduction
+30% Workout uptake increase
Mobile
Visionary UX Strategy: Set a clear UX direction, promoting collaboration across teams for aligned product innovation, which resulted in a reduction of cancellation churn of 40%.Directed initiatives that elevated workout uptake by 30% through user interface refinements based on analytics and feedback analysis, significantly enhancing user satisfaction and engagement.Led, mentored and grew a Member Research & Experience Design team (hired and coached a 4-person design team and researcher), building research capability, psychological safety and coaching programmes that professionalised research across Product, Design, Engineering and Data.App of the Year: Helped deliver an award-winning experience by overhauling design and delivery practices.Transformed the user experience for the Sweat app by leading a comprehensive redesign and streamlining design and development processes.Revamped Sweat’s design process, placing user experience at the forefront, leading to significant improvements in app usability and the prestigious “App of the Year” award in 2018.Overhauled design and development operations, earning the App of the Year award.Redefined design and development operations, resulting in winning the App of the Year award.Defined the design practice and processes powered by user data and contributed to redefine the general design and development operations which led us to win App of the Year in 2018.Sweat is one of the world’s top health and fitness apps available today. My role involved defining the design practice and processes driven by user data and helped redefine the general design and development operations which led us to win App of the Year in 2018.

The Company:

Sweat, a top-ranking health and fitness app on Apple's App Store, offers a robust catalogue of 28-minute workouts, healthy recipes, and motivational challenges. The platform's success can be attributed to its user-focused design and constant updates. With celebrity fitness personality Kayla Itsines as one of its features, Sweat has managed to create a robust presence in the fitness app market.

The Context:

When I first joined Sweat, the design team was in need of strong leadership. Without a clear direction, the design process was disjointed, and it was affecting the quality of the product. The app was suffering from usability issues and had several overcomplicated screens. My goal was to drive transformation and put the user back at the center of the design and development process.

Pun xmas gift I gave to my team to develop the sense of belonging and pride among team-members.

My Role:

As the UX and Design Manager at Sweat, I mentored and led a team of designers and a UX researcher, aiming to create a cohesive, efficient, and user-focused team. I established cross-functional operations processes that involved SMEs, content creators, designers, and developers to work harmoniously together. This collaborative and streamlined approach reduced rework and increased productivity, which ultimately improved the user experience of the Sweat app.

CASE STUDIES

ENDORSEMENTS

Andrew F.
Andrew F. Global Marketing Manager

“I had the pleasure of working closely with Ed while at Sweat, on a number of different projects. He is a highly motivated, creative, and skilled UX and Product leader, who is incredibly passionate about his field. Ed has a vast amount of knowledge and experience in analysing user behaviour and trends. He has the ability to formulate strategic and considered approaches for improving the user's experience, or any other user journey objective. I would always recommend Ed to anyone who is looking for an experienced leader in the UX field, who is truly passionate about the end-user.”

Matthew K.
Matthew K.

“Edgar is a selfless leader who genuinely cares about the team, the product he's working to create and the audience it's for. A key strength he has is keeping others motivated in achieving their own goals and exceeding expectations. I was fortunate enough to be apart of UX workshops Edgar had facilitated internally with other designers, developers, leads of other departments and stakeholders. I found these greatly beneficial and to be real building blocks in my career growth. Eventually, being able to progress to a point where I was able to run similar workshops at companies afterwards due to his guidance, mentorship and the example he set.”